Shipping policy

Green River Creations Shipping Policy

At Green River Creations, we strive to provide our customers with a smooth and efficient shipping experience. This policy outlines our shipping practices and procedures.

1. Order Processing and Fulfillment

  • Processing Time: Most orders are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding holidays). Custom or made-to-order items may require additional processing time, which will be specified in the product description.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing your order details. Please review this email carefully. If you notice any discrepancies, please contact us immediately at [Your Email Address] or [Your Phone Number].   
  • Fulfillment: After processing, your order is carefully packaged and prepared for shipment.

2. Shipping Methods and Delivery Estimates

We offer the following shipping methods:

  • Standard Shipping: Our standard shipping method typically delivers within [Number] to [Number] business days within [Your Country/Region].
  • Expedited Shipping: For faster delivery, we offer expedited shipping, which typically delivers within [Number] to [Number] business days within [Your Country/Region].
  • International Shipping: We ship internationally to select countries. Delivery times for international orders vary depending on the destination and customs processing. Please allow [Number] to [Number] business days for international delivery.
  • Local Pickup (If Applicable): For customers located in [Your Local Area], we offer local pickup at [Your Address/Location]. You will be notified via email when your order is ready for pickup.

Please note: These are estimated delivery times provided by our shipping carriers. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing for international shipments.

3. Shipping Costs

  • Shipping costs are calculated based on the following factors:
    • Weight and dimensions of the package: Larger and heavier items will generally have higher shipping costs.
    • Shipping destination: Shipping costs vary depending on the distance between our warehouse and the delivery address.
    • Selected shipping method: Expedited shipping will have a higher cost than standard shipping.
  • Real-Time Shipping Quotes: You will see the shipping cost for your order during the checkout process before you finalize your purchase.
  • Free Shipping (If Applicable): We may offer free standard shipping on orders over a certain amount [Specify Amount]. This offer will be clearly displayed on our website.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
  • You can use this tracking number to track the progress of your shipment on the carrier's website.   
  • Tracking information may take up to 24-48 hours to become active.

5. International Shipping (Expanded)

  • Customs Duties and Taxes: International orders may be subject to import duties, taxes, and other customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.  
  • Customs Delays: Customs processing can sometimes cause delays in delivery times for international shipments. We are not responsible for any delays caused by customs.
  • Restricted Items: Some items may be restricted from import into certain countries. It is the customer's responsibility to ensure that the items they are purchasing are allowed to be imported into their country.

6. Damaged, Lost, or Stolen Packages

  • Damaged Packages: If your package arrives damaged, please contact us within [Number] days of delivery with photos of the damaged package and its contents. We will work with the shipping carrier to resolve the issue.
  • Lost Packages: If your tracking information shows that your package has been lost in transit, please contact us. We will initiate a claim with the shipping carrier.
  • Stolen Packages: If your tracking information shows that your package has been delivered but you have not received it, please contact us immediately. We recommend contacting your local post office or law enforcement to report the theft. Green River Creations is not responsible for packages that are confirmed as delivered.

7. Address Accuracy

  • It is the customer's responsibility to provide accurate shipping information. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.   

8. Changes to This Shipping Policy

  • We reserve the right to modify this shipping policy at any time. Any changes will be posted on our website.   

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

  • Email: green_river_creations@outlook.com